Vantact
support_agent Hosted Call Centers

Your call center.
In the cloud. Worldwide.

Vantact's hosted call center platform lets Canadian businesses run inbound and outbound contact centers with remote agents anywhere in the world. Predictive dialing, real-time analytics, ACD queues, and call recording are included with no hardware or IT team required.

Put your customers first, easily, reliably, and instantly. Agents work from any location with an internet connection. Powerful real-time analytics show you exactly how your team and customers interact.

Get a Quote call 1-800-805-3590
Live Call Center Dashboard
12
Agents Online
4
In Queue
0:42
Avg Wait
Agent Sarah K.
TorontoOn Call · 3:24
Agent Mike R.
VancouverAvailable
Agent Priya M.
Home OfficeOn Call · 1:07
Agent James L.
CalgaryWrap-Up
65%
More efficient with predictive dialing
60%
Savings on communication costs
∞
Scalable agents & queues
$0
Hardware required

Everything your call center needs

From a single agent working from a kitchen table to a multinational operation with hundreds of concurrent calls. No restrictions, no compromises.

speed

Predictive Dialing

Increase agent efficiency by up to 65% over manual dialing. The system predicts agent availability and dials the next number before they finish wrap-up, maximizing talk time and minimizing idle time.

monitoring

Real-Time Analytics

Live wallboards show queue depth, agent status, average wait time, abandonment rates, and call volume trends. Supervisors see everything in real time and can intervene instantly when service levels dip.

scale

Instant Scalability

Start with a single agent and scale to hundreds literally overnight. Seasonal spike? Add capacity in minutes. No new hardware, no provisioning delays. Scale back down when the rush is over.

public

Agents Work Anywhere

All your agents need is an internet connection. Home office, co-working space, satellite office, or overseas, they connect to the same queues with the same quality. Eliminate expensive office space for your team.

fiber_manual_record

Integrated Call Recording

Record every call automatically for training, quality assurance, compliance, and dispute resolution. Recordings are searchable, downloadable, and retained according to your policy.

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Inbound & Outbound

Run inbound support queues, outbound sales campaigns, or a blended operation. Configure each queue independently with its own routing logic, greeting, hold music, and SLA targets.

admin_panel_settings Supervisor Tools

Total visibility. Total control.

Supervisors get a web-based dashboard that shows everything happening across the call center in real time. No desktop software to install, no VPN required. Just log in from any browser.

hearing

Listen, Whisper & Barge

Monitor live calls silently. Whisper coaching to the agent without the customer hearing. Barge in to take over when needed.

dashboard

Live Wallboards

Display queue stats, agent performance, and SLA metrics on office screens or any browser. Configurable thresholds trigger visual alerts.

analytics

Historical Reporting

Detailed reports on call volume, handle time, abandonment, agent utilization, and more. Export to CSV or schedule automated email reports.

tune

Queue Management

Add or remove agents from queues on the fly. Adjust routing priority, overflow rules, and after-hours handling from your browser in seconds.

bar_chart Queue Performance

Service Level (80/20)
92%
First Call Resolution
87%
Abandonment Rate
4%
Avg Handle Time
4m 12s
Today’s VolumeLast 8 hours
8AM12PM4PM

Traditional vs. Vantact Hosted

Stop paying for servers, office space, and telephony hardware your agents don’t need.

close

On-Premise

  • close Expensive PBX & ACD hardware
  • close Office space for every agent
  • close IT staff to maintain systems
  • close Weeks to add new agents
  • close Separate recording licenses
  • close Geographic limitations
check_circle

Vantact Hosted

  • check_circle Zero hardware investment
  • check_circle Agents work from anywhere
  • check_circle We manage everything
  • check_circle Add agents in minutes
  • check_circle Recording included
  • check_circle Global agent distribution

Frequently asked questions

How quickly can we go live?keyboard_arrow_down
Most hosted call centers are operational within days. We configure your queues, routing logic, IVR menus, and agent accounts. Your agents download the softphone app and log in with no hardware installation required.
Do agents need special equipment?keyboard_arrow_down
No. Agents can work directly from their computer using our softphone application and a USB headset. No servers, no desk phones, no specialized hardware. If they prefer a physical phone, we can ship one pre-configured.
Can I mix inbound and outbound?keyboard_arrow_down
Absolutely. You can run dedicated inbound support queues, outbound sales campaigns, or a blended operation where agents handle both. Each queue is configured independently with its own routing, greetings, and SLA targets.
Are calls recorded automatically?keyboard_arrow_down
Yes. Call recording is built in at no extra charge. You choose whether to record all calls, specific queues, or on-demand. Recordings are stored securely, searchable by date, agent, or phone number, and downloadable anytime.
How many agents can the system handle?keyboard_arrow_down
There is no limit. Start with one agent and grow to hundreds. The cloud infrastructure scales automatically. You can add agents in minutes and remove them just as quickly with no minimum commitments.

Resell Our Call Center Platform

MSPs and telecom partners can white-label our hosted call center under their own brand. Set your own margins and own the customer relationship.

Join the Partner Program

Ready to launch your call center?

Tell us your agent count, call volume, and goals. We’ll design a hosted call center that scales with your business, live in days, not months.

Get a Quote call 1-800-805-3590