Your customers are texting you. Are you listening?
Every missed call triggers a text reply. Right now, those messages vanish. Vantact SMS captures them on your existing business number so you never lose a lead to silence.
Hi, I missed your call. Do you have any availability this Friday?
Sarah M. • 2:34 PM
Hi Sarah! We have a 10 AM and 3 PM slot open on Friday. Which works for you?
Read • 2:36 PM
3 PM works perfectly. See you then!
Sarah M. • 2:37 PM
Confirmed for Friday at 3 PM. We’ll send a reminder Thursday evening.
Delivered • 2:38 PM
of consumers reply to a missed call with a text message
prefer receiving a text over a phone call for services
of text messages are opened and read within 3 minutes
Unified Number
One number for talk, text, and a professional identity.
Your customers deserve a consistent point of contact. Vantact unifies your voice and messaging into a single business number that follows you everywhere. Whether you’re at your desk or in the field, you present a unified front on every device.
No separate SMS number
Customers text your main business line directly, the same number on your business cards and website.
Reply from any device
Answer texts from your desk phone display, mobile app, or desktop. The conversation stays unified.
Business-Grade Privacy
Protect your personal cell. Keep business and personal communications strictly separate while using the same physical device. No more giving out your private number to clients.
Use Cases
How businesses use Vantact SMS
Real conversations that convert. Here’s what two-way business texting looks like in practice.
Appointment Confirmations
“Your appointment is confirmed for Friday at 3 PM. Reply C to confirm or R to reschedule.”
Service Updates
“Hi Mike, your vehicle is ready for pickup. We’re open until 6 PM today. Reply for directions.”
Lead Capture
“Thanks for your interest! Text us your email and we’ll send over the property details right away.”
Parent Notifications
“Reminder: Early dismissal tomorrow at 1:30 PM. After-care is available. Reply YES to confirm pickup.”
Client Intake
“Thank you for contacting our office. Please reply with a brief description of your case and we’ll call you back within the hour.”
Quick Support
“Having trouble with your setup? Text us your account number and we’ll pull up your file instantly.”
Inside the portal
What your team works in every day
A shared web inbox for conversations, contacts, templates, and delivery reports — on the same number customers already call.
Two-way conversations in one shared thread. Reply from the desktop portal, see delivery status, and keep every customer text out of voicemail.
Capabilities
What you get vs. why it matters
How It Works
Two-Way Conversational SMS
Send and receive text messages on your existing business number. Customers reply just like texting a friend.
Multi-Device Access
Read and reply to texts from your desk phone screen, smartphone app, or desktop browser. Conversation syncs everywhere.
Instant Notifications
Get notified the moment a text arrives. No delay, no polling. Messages appear in real time across all your devices.
Campaigns and Reminders
Send the same text to a list of customers at once: appointment reminders, closure notices, seasonal offers. One message, personalised per recipient, scheduled for the right moment.
Why It Matters
Capture Every Lead
61% of customers text back after a missed call. Without SMS, those leads disappear. With Vantact, they convert.
Faster Response Times
A text takes 30 seconds to read and reply. A voicemail takes 3 minutes to listen, call back, and connect. Do the math.
Professional Identity
No personal cell numbers. Every text comes from your business identity with your company caller ID. Customers trust it instantly.
Hours Back Every Week
A reminder batch that used to mean thirty phone calls takes two minutes. Staff stop dialling and start answering the replies that actually need a person.
Frequently Asked Questions
Do I need a new phone number for SMS?
Can customers text my toll-free number?
Where do I see incoming texts?
Is there a per-message cost?
Can I send a text to many customers at once?
Stop losing leads to silence.
Add two-way SMS to your business number today. Your customers are already texting you. It’s time to answer.