We are an enterprise comprising of 3 offices in North America. Vantact was able to join our offices as if we were under one roof. Our sales team also love the app. The move from our old Avaya system to Vantact's cloud was done painlessly and without any downtime. Really great communication from their team.
Legal Edition
Cloud Phone Systems for
Law Firms in Ontario
Vantact provides hosted cloud phone systems to law firms across Ontario, from sole practitioners to multi office firms. We are 100% Canadian owned, our platform and your call recordings are hosted in Canadian data centres, our support team is in Toronto, and firms work with us month to month with no long term contract. Our legal clients include Brill Immigration Law, Barapp Law, Tsinman Law, and Steiner Law Group, among many others.
Call Management
Recording Active
Intake queue · 14:23
TLS/SRTP
Encrypted in transit
Intake Queue
2 callers waiting · avg 12s
100%
Canadian owned
Month to month
No long term contract
TLS/SRTP
Encrypted calls
Toronto
Based support team
Trusted by law firms across Canada
A few of the legal practices that rely on Vantact every day.
Client intake that never goes to voicemail
Queues, practice area routing, after hours AI intake, and reporting so a prospective client reaches a person or gets a same day callback.
Intake queues
Intake queues with overflow to a backup group, callback on hold, and after hours rules, so a prospective client reaches a person or gets a same day callback.
Practice area routing
Practice area routing: family, real estate, immigration, litigation, each with its own greeting, queue and reporting.
AI voice assistant for after hours intake
AI voice assistant for after hours intake: answers in natural language, captures name, number, matter type and preferred callback time, and delivers it to the intake team by email or into your CRM before the office opens. Hands off to a live person on request.
Missed call and marketing reporting
Missed and abandoned call reporting by practice area, and marketing source reporting with dedicated tracking numbers per campaign.
Recording, retention and privilege
Call recording is available on demand or automatically per extension or per queue, so the firm decides which lines are recorded. Recordings are encrypted at rest, stored in Canada, searchable by date, extension, caller or duration, and exportable for a client file or a litigation hold. Retention periods are set by the firm. Role based access means partners, associates and staff see only the recordings their role permits.
Call Archive Search
caller, date, extension or duration
Jan 15, 2026 · 14:23
Ext 201 → +1 (905) 555-0189 · 8:42
Jan 12, 2026 · 09:15
Ext 205 → +1 (905) 555-0189 · 22:10
Jan 8, 2026 · 16:47
Ext 201 → +1 (905) 555-0189 · 5:18
Exportable for a client file or litigation hold
Hosted in Canada
TLS and SRTP in transit
Recordings encrypted at rest
Canadian data centres
Voice and data hosted in Canada
PIPEDA and Law Society
PHIPA for health related matters
Security and compliance
Calls are encrypted in transit with TLS and SRTP, recordings are encrypted at rest, and all voice and data is hosted in Canadian data centres. The platform is designed to support firms’ obligations under PIPEDA and the Law Society of Ontario’s confidentiality and record keeping rules, and PHIPA for firms handling personal health information. Vantact's infrastructure runs in Toronto colocation facilities whose operators hold SOC 2 Type II reports.
Everything a firm uses, on one number
Fax, texting, conferencing, mobile apps, multi office, and AI summaries on the firm’s existing numbers.
Electronic fax
Electronic fax by email on the firm’s existing fax number, for courts, registries and opposing counsel, with sent and received logs.
Business texting
Business texting on the main office number for appointment confirmations and document reminders.
iOS, Android and desktop apps
iOS, Android and desktop apps so lawyers call from the firm’s number in court, at home or on the road, keeping personal numbers private and calls logged.
Multi office firms
Multi office firms: every office on one system with inter office transfers, a shared directory and unified reporting, while each office keeps its own numbers, greetings and hours.
Voicemail to text and AI call summaries
Voicemail to text and AI call summaries: every recorded intake or client call transcribed and summarized so notes go into the file without replaying the recording.
Conference calling
Dedicated dial in conference rooms for client, co counsel and opposing counsel calls, no booking required, with the same encryption and optional recording as any other call.
Integrations
Vantact integrates with Microsoft 365, Salesforce and HubSpot, and we build custom integrations with practice management and CRM platforms on request. Integration includes caller identification and record lookup on inbound calls, click to dial, and automatic call logging.
Inbound call to the CRM
Inbound call
Caller ID lookup
Microsoft 365
Salesforce
HubSpot
Record lookup, click to dial, call logging
Switching from your current system
We port your existing local and toll free numbers from any Canadian carrier, including 416, 647 and 905 in the GTA and every other area code across Canada, with no downtime during business hours, provision your existing Yealink, Poly, Cisco or Grandstream phones or supply new ones, and manage the cutover overnight. Migrations from Nortel, Avaya, Panasonic, NEC and Bell, Rogers or Telus business lines are routine.
Cutover overnight
- Keep every local and toll free number, any area code in Canada.
- Keep Yealink, Poly, Cisco or Grandstream phones
- No downtime during business hours
- Nortel, Avaya, Panasonic, NEC, Bell or Rogers
Why Ontario firms choose Vantact
100% Canadian owned; voice and data hosted in Canada; supports PIPEDA requirements.
Toronto based support, Monday to Friday 9 am to 5 pm ET, no offshore call centre.
Month to month, no long term contract, 30 day risk free onboarding.
All 45+ PBX features included on every extension; no per feature upcharges.
TLS encrypted calls.
What clients say
5.0 · 30 Google reviewsThe team at Vantact and especially Iulian consistently support Bolair Fluid Handling in the best way possible. I emailed Iulian asking for an additional phone and extension. The phone arrived and was able to be up and running in a short time.
Vantact has been our company's VoIP phone provider for many years. They have been the most reliable service provider with excellent customer care. Couldn't be happier. Highly recommended!
Frequently Asked Questions
Are calls recorded?
Call recording is available on demand or automatically per extension or per queue. The firm chooses which lines are recorded, and retention periods are set by the firm.
Where are our recordings stored?
Recordings are encrypted at rest and stored in Canadian data centres.
Are calls encrypted?
Yes. Calls are encrypted in transit with TLS and SRTP, and recordings are encrypted at rest. Calls are not end to end encrypted, as the platform must route and record them.
Does it support PIPEDA and Law Society obligations?
The platform is designed to support firms’ obligations under PIPEDA and the Law Society of Ontario’s confidentiality and record keeping rules, and PHIPA for firms handling personal health information.
Can we keep our fax number?
Yes. Electronic fax by email runs on the firm’s existing fax number.
Can lawyers use their own phones?
Yes. iOS, Android and desktop apps let lawyers call from the firm’s number.
Do you support multiple offices?
Yes. Multi office firms run on one system, while each office keeps its own numbers and greetings.
Is there a contract?
No. Service is month to month, with no long term contract.
Talk to us about your firm’s intake
Month to month, no long term contract. Toronto based support, Monday to Friday 9 am to 5 pm ET.