Industries we serve

Every industry uses its phones differently. A dental front desk needs calls one at a time, an HVAC company needs emergencies to reach the on-call tech at night, and a restaurant needs to know which missed calls were returned. Vantact sets up and manages each phone system around how your business actually runs.

Why businesses switch to Vantact

Set up around how you work

We configure your call flows, queues, after-hours routing and phones to match how your business runs, and we work with your IT team if you have one.

Managed after you go live

A new hire, a new schedule, a new location: you tell us what changed and we handle it.

Canadian calls stay in Canada

Vantact is Canadian-owned, founded by Claricom Solutions and Entervox Telecom, two Canadian telecom companies in business since 2000 and 2001. Calls to and from Canadian numbers are carried on Canadian-owned carriers and routed within Canada.

Month to month

No long-term contract. You stay because the phones work.

Having trouble with your current phones?

Most phone problems have a cause that can be found. Tell us what's happening and we'll help you figure out why, whether or not you switch to Vantact.

  • Dropped calls
  • Choppy or one-way audio
  • Calls that ring out after hours
  • Missed calls nobody returns
  • Callers stuck in the wrong department

Phone systems built around how each industry works

A phone system isn't one size fits all. A law firm needs intake queues and call recording it can rely on. A long-term care home can pair its phones with ControlledCare wireless nurse call. A dealership needs separate sales, service, parts and BDC queues tied into its DMS and CRM. A school needs PA integration, scheduled bells and lockdown controls, and a government office needs encrypted calls with full audit trails.

The same goes for smaller businesses. An HVAC company needs after-hours emergencies to reach the on-call tech, with voicemail that keeps calling until someone accepts the message. A dental office needs its front desk to take one call at a time while waiting patients hear about its services. A golf club needs one number for the pro shop, dining and events, and a restaurant needs to know whether staff offered the upsell and which missed calls were returned.

Vantact sets up each system around those details, manages it after it's live, and supports it from Toronto, with live support 9 to 5 ET on business days and an emergency line answered by on-call technicians after hours. Vantact's infrastructure runs in Toronto colocation facilities and is maintained, managed and monitored 24/7.

Frequently Asked Questions

Do you set up phone systems for industries not listed here?
Yes. Each system is set up around how the business handles its calls, so tell us how yours works and we'll show you how we'd set it up.
Can you help if we're having problems with our current phone system?
Yes. Tell us what's happening, such as dropped calls, choppy audio or calls ringing out, and we'll help you figure out the cause, whether or not you switch to Vantact.
Can we keep our phone numbers?
Yes. We move your existing numbers to Vantact.
Who supports the phone system after hours?
Live support runs 9 to 5 ET on business days. After hours, our emergency line is answered by on-call technicians.
Is there a contract?
No. Service is month to month.

Don't see your industry?

Most of what makes a phone system work isn't industry-specific. It's knowing how your calls should flow. Tell us how your business handles calls today, and we'll show you how we'd set it up.