Phone systems for restaurants
During the dinner rush, the phone is competing with every table. Vantact shows you which calls were missed and whether anyone called back, whether staff offered the upsell on each order, and puts cordless phones in the hands of the people on the floor.
What should a restaurant look for in a phone system?
A restaurant needs a phone system that doesn't lose orders during the rush, shows which missed calls were returned, and lets staff answer from anywhere on the floor. Look for AI call analytics that shows whether staff offered the upsell on each call, with AI call summaries and transcripts so you can check what a customer actually ordered, and cordless phones for the host stand and the floor.
Know whether staff offered the upsell
You decide what counts as the upsell, whether that's drinks, dessert or a larger size. AI call analytics reviews each call and shows whether staff offered it, so you can see who's offering it consistently and who needs coaching.
Every missed call, and whether anyone called back
During a rush, a missed call is often an order that went somewhere else. The missed calls report shows who couldn't get through, who was called back and how fast, and who's still waiting, most urgent first.
Summaries and transcripts of every call
AI call summaries and AI call transcripts let you check what a customer actually ordered when they say the order was wrong. Sentiment analysis and customer loss prevention alerts flag calls where a customer sounded unhappy, so a manager can follow up. Call analysis is processed on Vantact hardware in Toronto, and nothing leaves Canada. Turn it on for the seats that need it.
Cordless phones for the floor
DECT cordless handsets let the host, servers and managers answer and transfer calls while they move around the dining room, instead of running back to a desk phone.
Rush hour without the endless ringing
When every line is busy, call queues hold callers in order with a message instead of letting the phone ring out, and after a wait you set, calls can overflow to another phone.
Why Vantact
Set up for you
We configure the after-hours schedule, on-call routing and escalation to match how your company runs.
Month to month
No long-term contract.
Canadian calls stay in Canada
Vantact is Canadian-owned. Calls to and from Canadian numbers are carried on Canadian-owned carriers and routed within Canada.
Support when it matters
Live support runs 9 to 5 ET on business days. After hours, our emergency line is answered by on-call technicians.
Frequently Asked Questions
Can we see whether staff offered the upsell?
How do we know which missed calls were returned?
Can we check what a customer ordered on a call?
Where is the call analysis done?
Do we need AI call analytics on every phone?
What phones work for staff on the floor?
Who supports the phone system after hours?
Is there a contract?
Talk to us about your phones
Month to month, no long term contract. Toronto based support, Monday to Friday 9 am to 5 pm ET.