gavel AI Call Analytics for Law Firms

AI call analytics for law firms in Ontario

See every prospective client who called and never reached a person, whether anyone called them back, and who is still waiting. Every recorded call summarized and scored for sentiment, processed in Toronto. Enabled per extension, so intake and reception can have it without the whole firm.

See a sample daily brief Get a quote

Updated: September 24, 2026

Processed in Toronto

Missed calls report. Sample data.

In short

Five things to know before the demo.

What you get, in the words we'd use on a call with a managing partner.

See a sample daily brief

  • 40% of firms answered

    Clio's 2024 secret shopper study found 40% of law firms answered a prospective client's call, down from 56% in 2019, and 48% were unreachable by phone.

  • Missed calls report

    The missed calls report shows every caller who couldn't get through, whether they were called back and how fast, and who is still waiting, with the number to dial.

  • Every call, summarized

    Every recorded call gets an AI call summary, action items, tags and a sentiment score. Read the intake calls without replaying them.

  • Toronto

    Processed in Canada

    Recordings, transcripts and summaries are processed on Vantact-operated hardware in Toronto and never leave Canada.

  • Enabled per extension

    Enabled per extension. Turn it on for intake, reception and the partners who want it.

Who it's for

The brief for the managing partner. The dashboard for intake. One system.

Built for

Good fit
  • Managing partners who want to know how many prospective clients called yesterday and never reached anyone.
  • Intake and reception teams measured on response time.
  • Firms spending on marketing that produces phone calls.
  • Firms with confidentiality obligations that rule out US cloud AI tools.

Not built for

Wrong fit
  • Firms that want a live answering service to pick up the phone (this reports on what happened; it doesn't answer).
  • Contact centres that need real-time agent whisper.
  • Firms that don't record calls. The analytics work from recordings, so recording has to be on for the extensions you enable.

Not sure? Twenty minutes with your intake numbers settles it.

Get a quote

How many prospective clients reach your firm?

40%

Firms that answered a prospect's call

Down from 56% in 2019 (Clio 2024 Legal Trends Report).

20%

Firms that returned a missed call

Of the firms that missed the call, one in five called back (Clio 2024).

79%

Consumers expecting a reply within 24 hours

And 73% of secret shoppers said they would not recommend the firms they contacted (Clio 2024).

Clio's secret shopper study contacted 500 law firms as prospective clients. 40% answered the phone, 52% either answered or returned the call, and the remaining 48% were unreachable by phone. Of the firms that missed the call, only 20% called back. 64% of inquiries got no follow up at all, by phone or email.

Most firms don't know which of those numbers is theirs, because the phone system reports how many calls came in, not how many prospective clients never spoke to anyone and never tried again. That's the report intake managers open first.

Sources: Clio 2024 Legal Trends Report.

What it does in a law firm

Missed calls report: who couldn't get through, who got a call back, who is still waiting.

Missed calls

Every prospective client who couldn't get through, whether anyone called them back and how fast, and who is still waiting. Most urgent first, with the number to call.

Where it pays off

Intake

Every prospective client who called and never reached a person, with the number to call and the time they called. Tags on practice area, urgency and whether they mentioned another firm.

Reception

Callers who hung up in the queue, callback promises, and repeat callers about the same matter. Coaching notes from real calls.

Partners and associates

Client calls summarized with action items, so the file note writes itself and nothing said on the phone is lost between calls.

Accounts

Fee questions, invoice disputes and retainer top up conversations tagged and flagged before they become a complaint.

How this compares to RingCentral RingSense and Dialpad Ai

Vantact AI call analytics
Built in
 RingCentral (RingSense) Dialpad Ai
Where it runs Built into the Vantact phone system Add on to RingCentral Included in Dialpad plans
Enablement Per extension Per user add on Per user, all plans
AI processing location Vantact hardware in Toronto US cloud US cloud
Recordings and transcripts stay in Canada Yes Verify with vendor Verify with vendor
Missed calls report with callback tracking Yes Call log reporting Call log reporting
Daily brief to the owner by email Yes Dashboard focused Dashboard focused
Custom sentiment definitions Yes Standard model Standard model
Coaching notes on any call Yes Yes Yes
Local support Toronto based, on site available Vendor support Vendor support
Contract Month to month Annual for advertised pricing Annual for advertised pricing

RingSense and Dialpad Ai details from public vendor pricing and third party reviews as of September 2026. Verify current terms with each vendor.

How it works

  1. 1

    Recording is turned on for the extensions you choose.

  2. 2

    Each call is transcribed and analyzed on Vantact hardware in Toronto.

  3. 3

    Summaries, sentiment, tags, alerts and the missed calls report update within minutes of the call ending.

  4. 4

    The daily brief goes out by email each morning; managers search or filter any call by department, agent, tag or sentiment.

Call transcription and AI analysis for Vantact AI call analytics run on Vantact-operated hardware in Toronto. No call audio, transcript or summary leaves Canada.

Built for confidential calls

Call transcription and AI analysis for Vantact AI call analytics run on Vantact-operated hardware in Toronto. No call audio, transcript or summary leaves Canada or is sent to a US cloud AI service. Access to recordings is limited to named Vantact support staff under a least privilege policy, and you control who in the firm can see them. Details on the Security and trust page.

Works with your practice management tools

Microsoft 365 Salesforce HubSpot

Vantact integrates with Microsoft 365, Salesforce and HubSpot, and we build custom integrations with practice management and CRM platforms on request. Integration includes caller identification and record lookup on inbound calls, click to dial, and automatic call logging.

Law firms we work with

Our legal clients include Brill Immigration Law, Barapp Law, Tsinman Law, and Steiner Law Group, among many others.

Ask us for a reference in your practice area.

Frequently Asked Questions

Does AI call analytics work with the phones our firm already has?keyboard_arrow_down
Yes. It runs inside the Vantact cloud phone system, which provisions Yealink, Poly, Cisco and Grandstream handsets. If you're not on Vantact yet, it's part of the migration, not a separate project.
Can we turn it on for intake and reception only?keyboard_arrow_down
Yes. It's enabled per extension. Most firms start with intake, reception and one or two partners, and add extensions as they see the value.
Where are our recordings and transcripts processed?keyboard_arrow_down
Call transcription and AI analysis run on Vantact-operated hardware in Toronto. No call audio, transcript or summary leaves Canada.
Does it show missed calls?keyboard_arrow_down
Yes. The missed calls report shows every caller who couldn't get through in the selected period, whether they got through later on their own, whether someone on your team called them back and how quickly, and who is still waiting. Callers still waiting are listed most urgent first with the number to call.
Do we need to announce that calls are recorded?keyboard_arrow_down
Canada is a one party consent jurisdiction for recording a call you are part of, and many firms still choose to announce it. We configure recording announcements per firm and per line, so you can announce on intake lines and not on internal ones, or the other way around. Ask your own counsel what your firm's policy should be.
How is a negative call defined?keyboard_arrow_down
You define it. The system ships with defaults, and you can set what a positive, neutral or negative call means for your firm, so a fee question and a missed deadline complaint are scored the way your partners would score them.
Does it replace an answering service?keyboard_arrow_down
No. It reports on what happened on the calls your firm handled or missed. It works alongside an answering service, and it will show you how many of the calls the service took were actually returned.

Find out how many prospective clients never reached you

Book a 20 minute walkthrough and we'll show the missed calls report and the daily brief on real intake calls.

Get a quote call 1-800-805-3590