Cloud Phone Systems for
Car Dealerships in Ontario
Vantact provides hosted cloud phone systems to car dealerships across Ontario, from single rooftop stores to multi location dealer groups. We are 100% Canadian owned, our platform is hosted in Canada, our support team is in Toronto, and dealers work with us month to month with no long term contract. Our dealership clients include Woodbridge Toyota, Stouffville Toyota, Maple Acura, Maple Nissan, Prima Mazda, Kennedy Ford, BMW Kingston, Mercedes-Benz Durham, Grimsby Ford, and dealer groups such as R. Ferri Automotive and Zanchin Automotive Group, among many others; we support stores from nearly every manufacturer sold in Canada.
Trusted by dealerships across Canada
A few of the automotive groups that rely on Vantact every day.
Built for how a dealership actually runs
Separate queues, lot mobility, business texting, searchable recordings and hours routing, set up the way a rooftop actually answers the phone.
Department queues
Sales, Service, Parts, Finance and BDC queues with separate routing, hold treatments and after hours handling, so a service caller never lands in sales voicemail.
Round robin and ring groups
Round robin and ring group routing for sales leads, with missed call and abandoned call reporting by department.
Showroom and lot paging
Showroom and lot paging from any desk phone, plus hunt to mobile and iOS/Android apps so salespeople take calls on the lot or on a test drive from the dealership’s number.
Business texting
Business texting on the main dealership number for appointment confirmations, service updates and lead follow up.
Call recording
Call recording, searchable by caller, date or department, for pricing disputes and coaching.
Business hours and holiday routing
Separate hours for sales, service and parts, holiday and statutory closure schedules set once, and after hours calls routed to the AI voice assistant, an on call manager, or voicemail with a next day callback.
DMS and CRM integration
Vantact integrates with PBS Systems, Salesforce, HubSpot and Microsoft 365, and we build custom integrations for other DMS and CRM platforms on request. Integration includes caller identification and record lookup on inbound calls, click to dial from the CRM, and automatic call logging against the customer record.
Inbound call to the CRM
Calls by source
Volume, answer rate and outcome by source
Know which ads make the phone ring
We provide dedicated call tracking numbers per campaign, so you can measure calls from Autotrader, Kijiji, Google, radio, print or OEM programs individually, with reporting on volume, answer rate and outcome by source.
Multi rooftop dealer groups
Dealer groups run every location on one Vantact system with shared queues, centralized reporting, and cross rooftop transfers, while each store keeps its own numbers, greetings and hours. Add a rooftop without buying a new phone system. Dealer groups including R. Ferri Automotive and Zanchin Automotive Group run multiple rooftops on Vantact today.
One system, per-store identity
End of day digest
AI call intelligence for managers
With Vantact’s AI call analytics, every recorded call is transcribed, summarized and scored for sentiment. Managers get an end of day digest by department, instant alerts on negative calls so a frustrated service customer is caught the same day, automatic tagging of calls that mention cancellations, pricing complaints or competitor names, and a searchable archive of every conversation. It can be enabled per extension, so a BDC or service advisor team can have it while the parts counter does not.
Learn more about AI call analytics arrow_forwardAI voice assistant that answers when your team can’t
Vantact’s AI voice assistant answers calls in natural language, 24/7. After hours it takes service booking requests, captures sales leads with name, number, vehicle of interest and preferred contact time, and delivers them to the right team by email or into your CRM before the store opens. During the day it can answer common questions, screen and route callers to sales, service, parts or a specific advisor, and hand off to a live person on request, so nobody sits in a queue and no lead goes to a generic voicemail. It uses your dealership’s own greeting and persona and can be enabled per number or per department.
After hours lead capture
Switching from your current system
We port your existing 416, 647, 437, 905, 289 and toll free numbers with no downtime during business hours, provision your existing Yealink, Poly, Cisco or Grandstream phones or supply new ones, and manage the cutover so it happens between the close of business and the next morning. Migrations from Nortel, Avaya, Panasonic, NEC and Bell or Rogers business lines are routine for us.
Cutover after close of business
- check Port 416, 647, 437, 905, 289 and toll free
- check Keep Yealink, Poly, Cisco or Grandstream phones
- check No downtime during business hours
- check Nortel, Avaya, Panasonic, NEC, Bell or Rogers
Why Ontario dealers choose Vantact
100% Canadian owned; voice and data hosted in Canada; supports PIPEDA requirements.
Toronto based support, Monday to Friday 9 am to 5 pm ET, no offshore call centre.
Month to month, no long term contract, 30 day risk free onboarding.
All 45+ PBX features included on every extension; no per feature upcharges.
99.99% uptime SLA; TLS encrypted calls.
Frequently Asked Questions
Does Vantact integrate with our DMS?keyboard_arrow_down
Can we keep our existing phone numbers?keyboard_arrow_down
Can our salespeople take calls on the lot?keyboard_arrow_down
Do you support dealer groups with multiple locations?keyboard_arrow_down
Can we track which ads generate calls?keyboard_arrow_down
Is there a contract?keyboard_arrow_down
Can the system answer calls after hours?keyboard_arrow_down
White Label This Solution
Are you an MSP or IT consultant serving dealerships? Add our automotive Cloud PBX to your portfolio under your own brand. Set your own margins and own the customer relationship.
Join the Partner ProgramTalk to us about your rooftop
Month to month, no long term contract. Toronto based support, Monday to Friday 9 am to 5 pm ET.