Modern Business Phone System
Over 45 enterprise-grade features included at no extra charge, plus powerful AI-powered add-ons to take your communications to the next level.
Enterprise Cloud PBX
45+ Features. Zero Hidden Fees.
Every feature below is included in your Vantact Cloud PBX subscription at no additional charge.
Agent Groups (Call Queues)
Provide on-hold music and intelligent call paths while callers wait for an available agent.
Auto Attendant
Interactive voice response lets callers self-route to the right department with ease.
Call Barge-In
Supervisors can take over a live call when intervention is needed.
Call Forwarding
Forward calls to any destination: internal extension, mobile, or international number.
Call Listen-In
Supervisors can silently monitor live calls for training and quality assurance.
Call Logs
Full call history stored and accessible at any time from the web portal.
Call Park & Retrieve
Park a call to a holding spot and let anyone on the team pick it up from any device.
Call Teach Mode
Whisper coaching. Only the agent hears your real-time guidance during a live call.
Caller ID Control
Control incoming call handling and display based on caller ID rules.
Conference Rooms
Virtual conference rooms that allow multiple callers to join a shared audio session.
Dial by Name
Callers can find and connect to staff by name, avoiding the need for a live receptionist.
Do Not Disturb
Block incoming calls with a single button when focused work requires no interruptions.
Find-Me / Follow-Me
Callers reach you on any device, anywhere: deskphone, mobile, or desktop app, simultaneously.
Hunt Groups
Roll-over call distribution across multiple agents with smart queue controls.
Multi-Level Answering
Route calls by time of day, agent availability, or machine learning algorithms.
Music on Hold
Play custom music or advertisements to callers while they wait on hold.
Paging & Intercom
Use existing deskphones as a PA system for company-wide announcements.
Separate Caller ID
Each user can display their own number or a shared company-wide caller ID.
Three-Way Calling
Instantly add a third party to any active call with the press of a button.
Transfers
Attended, blind, or semi-attended call transfer, all available from the web or handset.
Extension Dialing
Dial any extension in your system regardless of physical location or device.
Blacklisting
Block specific numbers from ever reaching your system automatically.
Busy Lamp Fields
See at a glance who is available, busy, or on a call directly from your keypad.
Virtual Extensions
Use virtual extensions to transfer callers to external numbers or mailboxes without a physical device.
Enhanced Voicemail
Listen to voicemails from your deskphone, smartphone, or desktop app, whenever it suits you.
Message Waiting Indicator
Visual and audible voicemail notifications across all registered devices.
Email Notifications
Receive email alerts for missed calls, voicemails, and end-of-day call reports.
Transfer to Voicemail
Send any call directly to voicemail, bypassing ringing, with a single action.
Custom Greetings
Record multiple greetings for different events, times, or pre-recorded away messages.
eFax
Receive faxes in your email inbox as attachments. Print only what you need, from anywhere.
Attendant Console Panel
Monitor employees live, make changes, and place calls directly from your browser dashboard.
Automatic Remote Updates
All devices are remotely managed and updated with a single click. No downtime, no truck rolls.
Web Management Portal
Modify all features instantly from the web interface. No IT expertise required.
Hot Desking
Employees can log in to any desk phone and work as themselves. Presence follows the person.
Night Mode
Automatically switch to after-hours greetings and routing based on a schedule.
E911 (Enhanced 911)
Location-aware emergency services routing, configurable per user or extension.
Call Recording
Record calls on demand for quality assurance, training, or safety documentation.
Wakeup Call
Schedule automated wake-up or reminder calls, useful for hospitality and healthcare environments.
Picture Caller ID
Upload employee photos so their picture displays when they call internal extensions (select phones).
Mobile App
Answer, dial, and transfer calls from your iOS or Android device. Your full extension in your pocket.
Desktop App (Softphone)
Make and receive calls using your computer's microphone and speakers. No hardware needed.
Desk Phones
Works with any SIP-enabled device. Choose from our catalogue or bring your own hardware.
Conference Phones
Boardroom-optimized microphones and speakers for superior multi-directional audio quality.
Analog Adapters
Bridge legacy analog devices and fax machines into your cloud system seamlessly.
Multiple Devices per Extension
Register one extension across multiple devices simultaneously. Ring everywhere at once.
Cell Phone Integration
Your personal cell becomes part of the business phone system for seamless mobile-office integration.
TLS Encrypted Calls
All voice traffic is secured with military-grade TLS encryption, the same standard used by governments.
Local Numbers
Set up numbers in any geographic area. Provide a local presence anywhere you do business.
Toll Free Numbers
800, 888, 877, or 866 numbers, including vanity numbers like 1-800-YOURCOM.
International Numbers
Get telephone numbers in 126+ countries to establish a local presence virtually anywhere in the world.
11,000+ Rate Centers
Access to over 11,000 North American rate centers for comprehensive local number availability.
Microsoft ActiveSync
Synchronize your contacts and calendar with your Microsoft Exchange server for unified communications.
Google Contacts
Integrate Google Contacts directly into your phone system for instant caller identification.
Salesforce CRM
Inbound calls auto-match to Salesforce contacts, log activity, and trigger screen pops for the receiving agent.
Custom Integrations
Need a custom API integration with your CRM, ERP, or industry software? Our team can build it.
Supercharge with AI & Advanced Features
Available as optional upgrades to any plan. Ask us about bundling for the best value.
AI Voice Responders
Add-OnIntelligent AI-powered voice agents that handle incoming calls, answer FAQs, collect information, and route callers without a live agent.
- Natural language call handling
- 24/7 availability, no hold times
- Custom voice & persona
AI Call Analytics
Add-OnTurn every call into structured intelligence. AI automatically transcribes, categorizes, and scores conversations, surfacing insights and next-step actions without manual review.
- Sentiment analysis per call
- Auto-categorization by topic & intent
- Full call transcriptions with action items
AI Voicemail Transcription
Add-OnAI-powered speech-to-text converts voicemails into readable transcripts delivered directly to your email inbox. Never miss a message detail again.
- Email delivery with transcript
- Searchable voicemail archive
- Works on all devices
Unlimited Call Recording
Add-OnRecord every call automatically with unlimited cloud storage. Ideal for compliance, quality assurance, dispute resolution, and staff training programs.
- Automatic recording on all lines
- Unlimited cloud storage
- Searchable & downloadable archive
Business SMS & MMS
Add-OnSend and receive text and multimedia messages using your existing business phone number. Manage conversations from your desktop or mobile app.
- Text from your business number
- MMS support (images, files)
- Shared team inbox
Email to Fax & Fax to Email
Add-OnSend faxes directly from your email, and receive inbound faxes straight to your inbox as PDFs. No fax machine required, ever.
- Send faxes from any email client
- Receive faxes as PDF attachments
- Dedicated fax number included
Ready to add any of these to your plan?
Talk to our teamIncluded vs. Add-On: at a Glance
Included in Every Plan
- 45+ Call Management Features
- Auto Attendant & IVR
- Enhanced Voicemail
- Mobile & Desktop Apps
- TLS Encrypted Calls
- Local, Toll Free & International Numbers
- Salesforce, Google & ActiveSync Integrations
- Web Management Portal
- On-Demand Call Recording
Premium Add-Ons
- AI Voice Responders
- AI Call Analytics
- AI Voicemail Transcription
- Unlimited Call Recording (all calls)
- Business SMS & MMS
- Email to Fax & Fax to Email
Helpful guides
Ready to see it in action?
Talk to our team. We’ll demo the features most relevant to your business and design a custom system around your needs.