Your call center.
In the cloud. Worldwide.
Vantact's hosted call center platform lets Canadian businesses run inbound and outbound contact centers with remote agents anywhere in the world. Predictive dialing, real-time analytics, ACD queues, and call recording are included with no hardware or IT team required.
Put your customers first, easily, reliably, and instantly. Agents work from any location with an internet connection. Powerful real-time analytics show you exactly how your team and customers interact.
Everything your call center needs
From a single agent working from a kitchen table to a multinational operation with hundreds of concurrent calls. No restrictions, no compromises.
Predictive Dialing
Increase agent efficiency by up to 65% over manual dialing. The system predicts agent availability and dials the next number before they finish wrap-up, maximizing talk time and minimizing idle time.
Real-Time Analytics
Live wallboards show queue depth, agent status, average wait time, abandonment rates, and call volume trends. Supervisors see everything in real time and can intervene instantly when service levels dip.
Instant Scalability
Start with a single agent and scale to hundreds literally overnight. Seasonal spike? Add capacity in minutes. No new hardware, no provisioning delays. Scale back down when the rush is over.
Agents Work Anywhere
All your agents need is an internet connection. Home office, co-working space, satellite office, or overseas, they connect to the same queues with the same quality. Eliminate expensive office space for your team.
Integrated Call Recording
Record every call automatically for training, quality assurance, compliance, and dispute resolution. Recordings are searchable, downloadable, and retained according to your policy.
Inbound & Outbound
Run inbound support queues, outbound sales campaigns, or a blended operation. Configure each queue independently with its own routing logic, greeting, hold music, and SLA targets.
Total visibility. Total control.
Supervisors get a web-based dashboard that shows everything happening across the call center in real time. No desktop software to install, no VPN required. Just log in from any browser.
Listen, Whisper & Barge
Monitor live calls silently. Whisper coaching to the agent without the customer hearing. Barge in to take over when needed.
Live Wallboards
Display queue stats, agent performance, and SLA metrics on office screens or any browser. Configurable thresholds trigger visual alerts.
Historical Reporting
Detailed reports on call volume, handle time, abandonment, agent utilization, and more. Export to CSV or schedule automated email reports.
Queue Management
Add or remove agents from queues on the fly. Adjust routing priority, overflow rules, and after-hours handling from your browser in seconds.
Queue Performance
Traditional vs. Vantact Hosted
Stop paying for servers, office space, and telephony hardware your agents don’t need.
On-Premise
- Expensive PBX & ACD hardware
- Office space for every agent
- IT staff to maintain systems
- Weeks to add new agents
- Separate recording licenses
- Geographic limitations
Vantact Hosted
- Zero hardware investment
- Agents work from anywhere
- We manage everything
- Add agents in minutes
- Recording included
- Global agent distribution
Frequently asked questions
How quickly can we go live?
Do agents need special equipment?
Can I mix inbound and outbound?
Are calls recorded automatically?
How many agents can the system handle?
Resell Our Call Center Platform
MSPs and telecom partners can white-label our hosted call center under their own brand. Set your own margins and own the customer relationship.
Join the Partner ProgramReady to launch your call center?
Tell us your agent count, call volume, and goals. We’ll design a hosted call center that scales with your business, live in days, not months.