You can view an auto attendant as a virtual receptionist that directs callers to the correct people or departments.
You have probably experienced it before. When a customer calls, they will be greeted by a recorded greeting, which then directs the caller to press a key, depending on what they need.
For example, your auto attendant could tell callers to “Press 1 for accounts, press 2 for Customer Service, or press 3 for technical help.”
It saves time by directing users to the right department without unwanted transfers throughout the day. Vantact’s multi-level auto attendant functions 24/7 and can adjust the options depending on the time of day, too.