From delivering services to citizens to maintain social programs and enforcing policy, government employees are constantly challenged with an expanding workload while facing a restrictive budget. With this increasing pressure to do more with less, agencies understand the importance of making intelligent, cost-effective decisions when it comes to upgrading to a new technology.
Unified Communications - Public Sector Features
Stay on budget – Compared to traditional analog deployments, a Unified Communication system costs less than 40%, and have a yearly maintenance cost reduction of 40-70%.
Technology – Cloud PBX UC is simple to use, in fact, it’s extremely easy to use. Unlike traditional system where staff need to remember key sequences and star codes, all phones deployed have an easy to use the on-screen navigation menu to almost all features.
Call Recording and Archiving* – All calls can be recorded and archived for future retrieval and documentation. The recordings can be stored and retrieved from a local source or using a web interface.
Safety – The system can easily be integrated with existing safety measures such as lockdowns, where alerts can be sent automatically via the paging system or to the correct authorities.
End-to-End Encryption – In an industry where privacy is of utmost concern, encrypted calls will allow staff to be certain that their communications are completely private and only the intended parties can hear.
Mobile Integration – Integrating a cell phone with the CloudPBX will allow any staff to easily transfer to a mobile phone from their desk, effectively cutting the cord to the desk. Staff can then roam the floor and solve issues away from their desk. Once completed the call can then be retrieved back to the desk phone.
Digital Switchboard – The receptionist can route calls using an intuitive web interface, a desktop application, a physical switchboard phone, or a combination thereof. Using drag and drop technology a receptionist can more efficiently route calls to staff that will answer the phone assisted by presence display technology.
CloudPBX for iOS and Android – Using the free application will allow your staff to call clients or other staff using the phone system, displaying your office number. This keeps information private, accountable and reportable.
Remote Workers and Contractors – Staff can work from their remote locations such as homes or different offices using the phone system as if they were at their own desk. Retrieve voicemails and follow-ups from any location.
Voicemail To Text* – Using Google’s AI platform, the system automatically translates all voicemails to text, so you can read your voicemails faster and get back to your customers faster and more efficiently.
Some of our clients
Government Specific CRM Integrations
Bring the Cloud on-site
For clients that prefer having on-site devices due to unavailability of reliable internet access or wishing to use analog services, our Cloud PBX software can be deployed locally on a server.
Backup analog lines (2FXS)
All features of the cloud PBX at your location
No moving parts
2 USB 3.0 Ports
Up to 16 Calls