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Vantact Cloud PBX: Feature List
The analog phone systems have paved the way for basic communications systems, but the cloud opened a new plethora of features and implementations. These features are available to all users of the Vantact Cloud phone system.
Also know as call queues, allow you to provide on hold music, call paths to your callers while waiting to be greeted by one of your agents.
Access your web portal and monitor your employees live, make changes, or calls directly from your browser
Interactive voice responders allow you to create greetings and provide your callers a simple way to direct their calls to the appropriate location
Keeping you up to date is not only a good price, but also ensures that your employees receive the latest features without any compromises. All devices can be remotely managed or updated with a single click.
Annoying callers? Blacklist them, and never be bothered again.
Let you know who’s available or on the phone directly from your keypad.
Take over a call when things go wrong
Forward calls to any destination, including internally, to a phone number, or even internationally.
Train your employees by having them listen on established calls
Your call records are always stored, and you can access them any time
Park your calls so they can be picked up elsewhere with a click of a button
Record all your calls for quality, training or safety purposes
Teach and train your employees by giving them advice that only they can hear, even on a live call
Control your incoming calls based on their caller ID
Your cell phone becomes part of your telephone system, allowing you to call out, or pickup calls when out of the office
Virtual conference rooms allow you to join multiple callers into one virtual location
Let your callers find staff based on their name, and avoid having a live answer
Keep your concentration by keeping your calls away when you’re busy
Enhanced 911 allows you to set 911 based on your user locations
Notifications are sent automatically, if set, for missed calls, end of calls, voice mails, end of day reporting.
Listen to your voicemails directly from your deskphone, Smartphone or desktop
Multiple greetings are available for your staff to notify incoming callers of events or pre-recorded away messages
Dial extension to extension to any part of your communication system regardless of location or device used
Use your phones to allow callers to reach you no matter where you are
Work from different desks without compromising your staff presence
These roll over calls, allow you to direct calls to one or many employees with a smart queue allowing you full control
Your voicemails are important, therefore your deskphone, smartphone, desktop all indicate a waiting voicemails when present
Control your calls based on rules such as time of day, person available, or machine learning algorithms
Your extension is your presence, with the cloud system you are able to register it on any device, or a combination of devices.
Provide your callers with music that you know they’ll prefer, or provide them with advertisements while waiting
Automatically change your greeting to night time or holidays
You don’t need an expensive amplifier and speaker to be able to page. Use your phones’ speakers to create a companywide message
Sometimes it’s easier to visually identify someone, so ask your employees to upload their pictures, and their caller ID will be just that. (Feature available on select phones.)
Each one of your users can display their own caller ID or have a single company wide telephone number.
Quickly join 2 other callers in a conference call with the press of a button
Attended call transfer, blind call transfer, or semi attended call transfer are all available to you with a simple click of the mouse or button
Send calls directly to voicemail bypassing the ringing stage
Use extra extensions to transfer callers to other numbers or voicemails
Everyone needs a little nudge in the morning
All your features can be modified instantaneously via the web interface
Telephone Numbers
Setup as many numbers as needed in any geographical location. Provide a local numbers to all areas where you do business or simply for marketing purposes.
Provide your callers with free local calling from anywhere in North America such as 800, 888, 877 or 866. You can even have the 800-YOURCOM vanity type numbers
Telephone numbers available in over 126 countries to allow you a local presence virtually anywhere in the world
Phones and Mobile App
Our phones transmit all information over leading class TLS protocol, meaning that all communication is secure and encrypted. This is the same technology used by governments and militaries around the world.
The communication system works with any SIP enabled device. You can choose from one of our models or you can bring your own. We are open to all devices.
Using a conference phone will optimize the speakers and microphones for your boardroom. Picking up and differentiating voices will allow for clear and superior audio quality.
Sometimes it is necessary to bring the old with the new. Our analog adapters allows the integration of legacy devices with the communication system
Use your desktop to make and receive calls using your microphone and speakers
Wherever you are you’ll be able to use your app to answer, dial or transfer calls. The app is available in both iOS and Android versions.
Integrations
Synchronize your contacts and calendar with your exchange server
Integrate your contacts directly into your phone system
Make your work flow easier. When a call comes in the communication system will try to find the contact in the Salesforce account of the user who received the call. If found, the call will be logged in Salesforce database under that contact found in the user’s account and a pop-up through the Salesforce web interface will inform the user.
Fax-to-Email and Email-to-Fax
Receive your faxes in your mailbox, saving you from printing only the faxes you need. Receive your faxes anywhere. Send faxes directly from your email from anywhere.