What is a softphone?

A softphone refers to the software (app) that is used to make calls through your VoIP service. It’s an application that completes phone calls.

In contrast, a desk phone refers to the physical phone that sits at your desk. Either method can be used to make calls through your cloud-based system.

What is a PBX phone system?

PBX is an acronym for Private Branch Exchange. A PBX is a private phone system that allows phones in a building to dial other phones and optionally dial outside.

Can the VoIP function over a wireless internet connection?

Yes, your VoIP service can work well over wireless internet connections. However, you will need to ensure that you are getting a strong Wi-Fi signal.

Wi-Fi itself tends to be susceptible to interference resulting in a momentary drop of a signal. You can use Wi-Fi successfully, but you need a strong signal.

How fast does my mobile internet need to be to handle VoIP calls on my smartphone?

With a strong wireless 4G LTE connection, your smartphone can handle calls with HD call quality. It’s less about the speed, but the variance in network latency—often called jitter.

In most cases, a 3G signal is sufficient for a satisfactory VoIP call. In cases of weak cellular signal, you may opt for a stable Wi-Fi connection instead.

Are calls on VoIP secure?

Yes, we make sure that our systems are always secure on our end. In general, your VoIP phone system offers more security features than traditional landlines.

It’s good practice to secure your data networks on your end. Choose a secure password that you don’t use elsewhere, memorize your security PIN, and you will enjoy a strong phone system.

Can I take my phone number with me when I travel?

Yes, of course. As long as you have access to the internet, your VoIP phone system can follow you.

Two of the top advantages of having a hosted VoIP service is the portability and cost. You can continue to take calls via smartphone, laptop, or even an analog phone if you have the right adapter/router.

Some countries may restrict SIP-based internet traffic, so check before you fly. Additionally, E911 address information should be updated so you can reach emergency services.

What is QoS (Quality of Service), and why is it important?

Quality of Service (QoS) is a service that allows you to prioritize your internet to your VoIP devices. Most users won’t need to meddle with it, but if you do, Vantact support will guide you.

For example, other employees may browse the internet, stream videos, and listen to music. All these services take up bandwidth, which all compete for your internet’s phone service. QoS ensures that enough bandwidth is available for your VoIP phone system.

What is meant by number porting?

Vantact’s voice service includes the number porting. This benefit means you can bring your existing business phone numbers with you when you switch to Vantact. The experts at Vantact walk you through all the ins and outs of porting.

Porting might take up to five business days to complete. Vantact provides temporary numbers so you can continue operating without any interruptions. Callers won’t even need to know the temporary numbers since you can forward phone calls transparently.

What is a cloud PBX?

A cloud PBX allows you to use all of your company’s phone service that is hosted using a service over the internet.

All the features of a PBX can be delivered seamlessly through the internet instead of hardware located on-site. A cloud PBX can save your company thousands in expenses. Your IT team would instead focus on more significant challenges than messing with an outdated phone system.

Even if you move offices or are overseas, you’ll be able to access your communications systems as well as make and receive calls.