What happens if the Vantact network goes down?

Vantact maintains a 99.999% uptime, which is equivalent to less than six minutes of downtime per year. We have several data centers across the U.S. and Canada to maintain this high degree of availability.

This redundancy protects against fraud and natural disasters that impact business continuity. Nextiva has network engineers that monitor the entire network 24/7.

How can I guarantee call quality?

The first step to improve call quality is to use an Ethernet connection (CAT5e or CAT6). Using Quality of Service (QoS) will help guarantee call quality. It can help minimize voice latency and prioritize bandwidth to your calls.

Without getting into the technical details, voice latency can cause interrupted calls. However, with Quality of Service, you will have sufficient bandwidth allocated to your voice calls.

If you are a small business owner, you probably won’t need to use QoS. It’s more likely to be used by organizations that handle high concurrent call volumes.

Can I keep our toll-free number if I switch to VoIP?

Yes, you can keep it and have it forward all calls to your new cloud communication numbers. This way, your callers will be able to call your toll-free number, while you will be able to receive calls via the internet. Vantact also has lower rates than traditional line providers.

How can I avoid two phone bills when I switch to Vantact?

You can cancel your old phone service in most cases. Once Vantact has ported your phone number, you can confidently give your old provider one last call to terminate service.

Be sure to confirm you’re ready to go with your new VoIP provider, so you don’t have any issues.

Do I have to maintain my VoIP business phone system?

No, because your business phone system is hosted in the cloud, Vantact performs all the maintenance for you. Plug your phones in and enjoy reliable, ultra-clear phone service!

A virtual phone system is managed exclusively by the VoIP service provider. All you need to focus on is maintaining a fast and internet connection.

Can I set up VoIP phone service on my own, or do I need a tech?

You don’t need a technician to install your business phone system in most cases. For most business users, they can set up their VoIP phone system on their own. No technicians or installers to worry about.

Vantact provides a plug-and-play functionality and makes it very easy to enjoy using a cloud-based phone system. Once you’ve plugged your phone devices in, you can manage its settings online from your browser.

If you have special requirements that require further assistance, we’re available to help you along every step of the way.

Do I need an existing phone number?

No, you do not need an existing phone number to use VoIP. We have thousands of local numbers that you can choose for your business. You can select any phone number you want, including ones in a different area code. The number belongs to you and can be ported out if you require to change providers.

Can I keep my current phone number?

Yes, Vantact offers number porting, which allows you to transfer all of your current business numbers over. It’s a good idea to maintain your existing service until porting has been completed

If my business is growing, can I adjust my VoIP phone system?

Yes, scalability is one of the advantages of using a VoIP phone system.

Because a VoIP phone system is hosted in the cloud, upgrading is easy. There’s no need for pricey infrastructure upgrades. In essence, you can scale your company’s phone system to an almost unlimited number of users or locations.