What is the “Music on Hold” feature?

Music on Hold is a VoIP feature that allows you to play music when your call is on hold or sitting in the call queue.

This feature also allows you to play recorded marketing messages. Instead of playing background music, you can broadcast special discounts or promotions.

You can also record information that would be of value to your customers and hold while they’re waiting on the line (and discourage them from hanging up).